Webkinz eStore FAQ
What Can I Buy Through Webkinz eStore?
“Currently only virtual items can be purchased from Webkinz eStore. These items may be used in Webkinz World on any account. You must have an account in Webkinz World to use these items.”
Can Webkinz eStore Items Be Sold At the W-Shop?
“Currently any item purchased through Webkinz eStore cannot be sold in the W-Shop in Webkinz World. ”
Can Webkinz eStore Items Be Purchased With KinzCash?
“No. Webkinz eStore items can only be purchased using a credit card.”
How Can Webkinz eStore Items Be Used In Webkinz World?
“When you make a purchase at the Webkinz eStore, you recieve codes that can be used in Webkinz World by those who have accounts in Webkinz World. What you will be purchasing is a special code that can be used only once by only one user in Webkinz World that will award that user with the item.”
Will the Webkinz eStore Have Exclusive Items?
“Yes. All items available for sale in Webkinz eStore are exclusive items that cannot be found or bought in retail stores or in Webkinz World.”
Does Webkinz eStore Replace Retail Stores?
“No, retail stores will continue to carry all the same great Webkinz products, such as Webkinz plush toys, trading cards, body sprays, mouse pads, pet clothing and much more. At this time, products are not available to buy online. Webkinz eStore currently only sells exclusive virtual items.”
How Long Will It Take To Recieve Webkinz eStore Virtual Items ?
“If you purchase a virtual item online through Webkinz eStore, you will recieve your code instantly and it will be available to be added right away on the Webkinz World website.”
How Do I Check My Webkinz eStore Order History?
“In order to view your order status or history you must first log in to your account by clicking the “Log In” button on the top right-hand corner of the homepage. Once you log in, click on the “Order History” button located on the right side of the screen. From there you will be able to see all the transactions placed through your account, sorted by order number and date. You can then click on your order number to view your complete order details.”
I Forgot My Webkinz eStore Password.
“If you have already created on account but have forgotten your password, go to the main login page by clicking the “Log In” button on the top of the homepage. Once there, click the “Forgot Password” button. You will then be directed to a screen prompting you to enter your email address. Once you enter the email address with which you originally registered your account, click “Submit” and your password will be sent to you via email.”
How Do I Change My Webkinz eStore Account Information?
“In order to change your account information you must first log in to your account by clicking the “Log In” button on the top of the homepage. Once you log in, click on the “Edit Account” button located on the right side of the screen. From there you will be able to view and edit the information you originally inputted. Once you are done making your desired changes click the “Submit” button.”
I Bought The Wrong Item At Webkinz eStore, What Should I Do?
“Unfortunately since all Webkinz eStore sales are final there is a strict no refund, no return policy. Please make sure that you have all the correct items in your shopping cart before proceeding to checkout.”
Is There A Limit To The Number Of Items/Pets I Can Buy At The Webkinz eStore?
“There is no limit to the number of items you can buy.”
Can The Same Webkinz eStore Code Be Used More Than Once?
“No. Each code can only be used one time; once the code has been used it cannot be used again. Remember, Feature Codes cannot be reset and used again for any reason. Once they are used there is no way to reset or transfer the codes so they can be used again.”
Can I Print My Webkinz eStore Codes?
“Once you complete your transacton and recieve your codes you will have the option to print the codes on one page, or to print each on a separate page. Remember, you can return to print your codes as many times as you would like, by clicking the “Order History” button and retrieving your order history.”
The Webkinz eStore Code I Recieved Does Not Work.
“If you believe that the code you received does not work please check once again to make sure that you are entering the correct code in the Code Shop. If you have verified that you are entering the correct code and you still believe it does not work, please go to www.webkinz.com and click on the “Customer Support” button. Click on the “Questions about Feature Codes” link. Then click the tab called “Our Feature Codes Don’t Work” and fill all required information, including the feature code. Your email will be sent to our customer service department who will investigate the issue and reply to your question via email.”
I Lost My Webkinz eStore Code.
“If you have lost the code(s) you purchased online, log into your account and check your order history to retrieve the codes(s) you lost. Log into your account by clicking the “Log In” button on the top of the homepage. Once you log in, click on the “Order History” button located on the right side of the screen. From there you will be able to see all the transactions placed through your account, sorted by order number and date. You can then click on your order number to view your complete order details, including the codes you purchased. You can also print your codes for future reference by clicking the “Print Codes” button.”
Can We Return Webkinz eStore Codes?
“Sorry, all Webkinz eStore sales are final. There is no way to return codes purchased online.”
Can I Cancel My Webkinz eStore Order?
“Since all Webkinz eStore sales are final there is no way to cancel your order.”
When Will My Webkinz eStore Purchase be Charged To My Credit Card?
“Your credit card will be charged when you confirm your purchase in the checkout process.”
The Billing For My Webkinz eStore Purchase On My Credit Card Is Incorrect.
“If you believe that the billing on your credit card is incorrect, please click on the “Customer Service” button on the top right-hand corner of the home page and fill out the required information. Once you submit your request form, someone will contact you with an answer within 24 hours.”